COUPONS

From time to time we offer coupons for discounts on products for sale on our website. The following terms apply to the use of coupons:

Coupons are only valid for use on www.thatsmellgoodshop.com. Unless otherwise specified, all coupons expire 30 days from when they were issued. Coupons will only be honored when entered in the Coupon Code box during checkout. Coupon codes entered into the Comments box during checkout will not be honored. Only one coupon can be used per order. Coupons are not valid for items that are already on sale or discounted. They are valid only on regular-priced products unless otherwise specified. Coupons cannot be retroactively applied to completed orders. Coupons will not be honored via email. Many coupons have minimum order total requirements. Make sure your order total AFTER discounts meets the order total minimum requirements. Certain items in our store are excluded from coupon use including gift certificates and samplers.

ORDER PROCESSING AND TURN AROUND TIME

Because most items are hand-poured to order, please allow appropriate time for us to complete and ship your order. Our current order processing time is always posted on the home page. During holiday seasons or when sales are running, orders may take longer to complete and ship. You will receive an email with a tracking number when your order has shipped.

Our business days are Monday - Friday, not including holidays. Begin counting from the day after you place your order, to calculate the time it may take for your order to be complete. Also, keep in mind that processing time does not include shipping time, and it can take anywhere from 2 to 6 days (sometimes longer) for the shipping service to deliver your order to your door (USA only). Please use our TAT Estimation Tool to see approximately when your order may ship.

ORDER ACCEPTANCE

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. That Smell Good Shop reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

WHOLESALE ORDERS

We are not accepting wholesale orders at this time.

SMALL ORDER SHIPPING

All orders under $65.00 will have a shipping charge of $4.99. Many small orders will ship USPS first class. Orders under $10 will have a shipping charge of $5.50.

FREE SHIPPING

All orders over $65.00 will receive free shipping.

Most packages will ship via USPS. If you need expedited shipping or would like to use a carrier other than USPS, please contact us and make arrangements, but note that Free Shipping may not apply to these packages.

INTERNATIONAL SHIPPING

We do not currently ship to international locations at this time.

CONTACTING US

If you have any questions, concerns, or requests, use one of the following to contact me:

• use the chat box at the bottom right of every web page
• submit a contact form at https://thatsmellgoodshop.com/pages/contact-me
• text 727-222-3334 (no calls, this number is text only)

Even though we have a presence on Facebook and Instagram, the message service offered by these sites is not reliable for alerting us to new messages and we cannot guarantee that we will see your message in a timely manner, if at all. You can message me through my various social media accounts, but note that I may not get notified of the message right away if at all.

ORDER CANCElLATIONS

See the Refund Policy for information on order cancellations.

PAYMENT METHODS

We accept credit & debit cards on our website, as well as PayPal, Afterpay, Sezzle, Klarna, and Shopify Installments.

Money Order / Check - We do not accept money orders or personal checks as a form of payment. 

RETURNS & EXCHANGES

See the Refund Policy for information on returns and exchanges.

Please note that we only cover the cost of shipping defective products back to us. If the product is not defective, then the cost of returning the product is the responsibility of the customer.

DAMAGED OR LOST PACKAGES

We package all of your goodies with their safe passage in mind. However, the reality is that shipping accidents do occur. The USPS is not perfect and on occasion could lose, damage, or misdeliver packages. By placing an order with my company, you agree to the following terms regarding damaged, missing, or misdelivered packages.

All orders shipped via Ground or Priority Mail are automatically insured by USPS for up to $100.

If your package arrives damaged, or items in the package arrive damaged or broken and unusable, please let me know within 3 days of receiving your order. Please email me pictures of the damaged package and the damaged items - this is required, as I will need to supply these images to the USPS. You need to make sure you keep the packaging in case you need to take these items to your local post office for inspection. I will file a USPS claim on your behalf for the damaged items. Processing of insurance claims by the USPS can take a few days to a week. At this point, I will refund the damaged items or remake and reship the damaged items at my discretion. 

If your package is lost or misdelivered (to a neighbor or some other incorrect address), you should attempt to retrieve your package if you know where it may have been delivered. In these cases, I need to give the post office time to investigate where the package may have been lost or delivered. This usually only takes a few days to a week. When notified of a missing or misdelivered package, I will file a Missing Mail report on your behalf, which will alert the USPS to the lost or misdelivered package, and they will attempt to locate the package. If, after investigating, they cannot locate or retrieve the package, they will let me know, and at that point I will refund the order or remake the order at my discretion.

Please make sure you provide the correct shipping address to me for your order. I will not be responsible for misdelivered packages due to incorrect shipping information supplied to me with your order.